Frequently Asked Questions
Q. What information do you need to reserve my moving date?
A. Your name, requested pickup date, pickup and delivery addresses, contact person, current and new phone numbers, (addresses of additional stops if applicable). In addition, we need to know your preferred move dates and if you require packing services, unpacking servcies, both or neither. Note, any items that require special attention because they are especially bulky, heavy, or fragile should be brought to the moving consultant's attention during the initial estimate to ensure proper handling.
Q. I've reserved my moving date, what next?
A. You will receive an Order for Service and Valuation Option sheet in the mail. The documents need to be reviewed, signed, and returned to our office. The completed and returned OFS activates your contract with MP Santini. The Valuation Option sheet explains how your goods are protected during shipment and various coverage options available. The signed documents should be returned to our office prior to your pickup date or given to the driver on your pickup date.
Q. When will the moving crew arrive on loading day?
A. Unless prior arrangements have been made, expect the moving crew between 8:00 and 9:00 am
Q. Are there any items that MP Santini cannot ship?
A. Yes. Before your goods are loaded, it is important to understand which items can and can't be shipped by our company because they are hazardous, perishable, or of personal/sentimental value. Click this link to see a complete list Non-allowable items
Q. Will MP Santini move high-value items from my home?
A. Yes, however, MP Santini must be advised in writing that they are included in your shipment. For a better understanding of the type of items considered to be high-value, please use this link to see a list of items of Items of Extraordinary Value
Q. If our new home is not ready to move into, can we store our household goods?
A. Yes, but please let us know as soon as possible. Note additional fees may apply
Q. When should I contact you if we need to change our moving schedule?
A. Call the office as soon as possible, even if you unsure of the new dates but know a change must be made.
Q. When will the Household Goods Inventory take place?
A. Items to be shipped long distance are inventoried during loading on the day of pickup making note of any items that have damage or unusal wear. The purpose is to make a record of the condition of each item. After completing the inventoy, the driver will sign each page and ask you to sign each page.
It is important before signing, that you make sure the inventory lists every item in your shipment and the condition notations are correct. You have the right to note any disagreement. When your shipment is delivered, if any item is missing or damaged, your ability to recover for any loss or damage may depend on the notations made.
The driver will give you a copy of each page of the inventory. Attach the complete inventory to your copy of the Bill of Lading. It serves as your receipt for the goods.
At the time your shipment is delivered, it is your responsibility to check the items delivered against the items listed on your inventory. If new damage is discovered, make a record of it on the inventory form. Call the damage to the attention of the driver and request that a record of the damage be made on the driver's copy of the inventory.
After the complete shipment is unloaded, the driver will request that you sign the driver's copy of the inventory to show that you received the items listed. Do not sign until you have ascertained that it is accurate and that proper notations have been entered if applicable. When you sign the inventory, you are giving the driver a receipt for your goods.
Q. Can I pay for my moving fees with a credit card?
A. No. MP Santini accepts cash, certified bank checks, and money orders.
Q. When do I make final payment?
A. If a local move (hourly), your items will be picked up and delivered on the same day. Payment for local moves are made upon delivery. If moving long distance (weight), you will be notified after your items are weighed with the total due. Payment for long distance moves are made when the driver arrives at the delivery destination prior to unloading. * Shipments deviating from the east coast routes may be required to submit a 50% deposit prior to delivery.
Q. What should I do if an item is missing or damaged?
A. If there are any missing items, call the office and our claims adjuster will guide you through the claims process.